As a Communications Operator with the Hayward Police Department, you will operate a computer-aided dispatch system, receiving and dispatching calls for police, fire, or other City services. This is a journey-level technical position where you’ll perform a full range of duties independently.

• Emergency Response: Receive and manage emergency and non-emergency calls from the public, private companies, and other jurisdictions.

• Dispatch Duties: Coordinate the dispatch of police, fire, or other City services as needed.

• Communication Relay: Transmit essential information to public safety personnel and other agencies.

• Monitor Activity: Keep accurate records of the location and status of public safety units and monitor multiple communication frequencies.

• Disaster Response: Assist in relaying information during natural disasters and critical incidents.

Located within the Support Services Division, our center is a vital link for public safety in Hayward. With six dedicated stations, each operator plays a pivotal role in gathering crucial information to ensure positive outcomes in emergency situations.

Experience:

• Two (2) years of heavy public contact experience with multi-tasking responsibilities. Public Safety dispatch experience is desirable.

Education:

• Equivalent to the completion of the twelfth (12th) grade.

Licensing:

• Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.

Typing Certificate:

A typing certificate with a speed of 35 net words per minute must be submitted with your application. Accepted certificates:

• Must be from a public school, business school, or temporary agency.

• Must be dated no earlier than six (6) months prior to the application date.

• Must include:

  • Five (5)-minute timed test

  • Gross typing speed in words per minute

  • Gross number of errors

  • Net words per minute

Probationary Period: Two (2) Years