Public Safety Dispatch Supervisor

Take the lead in keeping Hayward safe! As a Public Safety Dispatch Supervisor, you'll oversee daily operations in a 24/7 emergency communications center, supporting dispatch personnel and ensuring effective emergency response coordination.

Responsibilities include:

• Supervising dispatch personnel and coordinating daily shift operations

• Managing staffing, scheduling, and workflow to ensure efficient operations

• Training, coaching, and evaluating communications personnel

• Handling emergency and non-emergency calls and coordinating police, fire, and other city services

• Supporting the development and implementation of policies, procedures, and training programs

• Making critical operational decisions in fast-paced emergency situations

• Experience: Two (2) years of responsible emergency dispatching experience comparable to a Public Safety Dispatcher with the City of Hayward.

• Education: Equivalent to the completion of the twelfth (12th) grade.

• Certification: Completion of the California POST Basic Public Safety Dispatcher Course Certification within one year of hire.

• Skills: Ability to supervise personnel, make critical decisions under pressure, operate computer-aided dispatch systems, and type accurately at 35 words per minute.

• Availability: Ability to work rotating shifts, including days, nights, weekends, and holidays.

Highly Desirable:

• Experience in employee training, performance evaluation, scheduling, and policy development

• Completion of the California POST Public Safety Dispatch Supervisor Course

• 15 paid holidays

• 80+ hours vacation

• Health, dental, and vision insurance

• Life & disability insurance

• CalPERS pension plan (no Social Security deductions)

• Tuition & wellness reimbursements

• Deferred compensation plans (457)

• Professional development support